Privacy Policy

1. Privacy

Eco Trading Limited respects your privacy and very sensitive to your concerns about how we may use your information. We will use and store your information that we collect from you in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions.

We are not selling or sharing our customers information to other business.

Under the Privacy Act 1993, you may access and correct your information at any time.

2. Payment

We do accept only Payments as following ;

-   Bank Transfer

We will not liable to any loss from other payment form than we stated above.

3. Refund & Returns

You are eligible for a complete refund if the product has been damaged or is not the one you have ordered. You have notified us within 5 working days after receipt of the products.

To be eligible for return and refund

- Your item must be unopened and in the same condition as you received it.

- Must be in its original packing.

- We require you provide a receipt or proof of purchase.

Please Email us nzraghouse@gmail.com with information of your item to discuss eligibility for a return of your item.

If the return/refund is due to customer’s fault or reason, Eco Trading Limited will not be eligible to completed a refund and customer needs to pay all the coast related, which may include the delivery courier coast of your original order.

"Change of mind" returns will not be accepted.

Please note that shipping and handling charges are not refunded.

Please note that depending on your credit card company, it may take 3-7 days after your credit is applied for it to post to your account.

4. Pricing

All Price on the website are in NZ dollars and GST inclusive, extra freight charges may apply.

The prices may change without notice.